Ket Express Ordering Terms and Payment Options
Ordering Terms:
- Product Availability: All products on our website are subject to confirmation before placing orders. If an item is out of stock, we will notify you and offer alternatives when possible.
- Product Information: We aim to provide accurate details about our products, but descriptions, specifications, and prices may change without notice.
- Order Placement: To order, browse our online store, select your products, and add them to your cart. Review your order before checkout. Orders can also be placed via chat and phone. We offer free site surveys and quotes.
- Account Creation: We recommend creating an account for a smoother experience, allowing you to track orders and save shipping and billing information.
- Order Confirmation: After placing an order, you will receive a confirmation email with your order details, payment information, and order number.
- Order Cancellation: To cancel or modify an order, contact customer support immediately. We cannot cancel orders that have already been processed or shipped.
- Shipping and Delivery: We provide reliable shipping services, with costs and delivery estimates calculated at checkout based on your shipping method and destination.
Payment Options:
- Bank Transfer: For bank transfer payments, We issue Invoices, Payments are made against the invoices; Using Direct Transfer, RTGS, EFT, PesaLink, and Paypal. Your order will be processed once payment is confirmed.
- Mobile Payments: We accept Mpesa mobile payment Via Company Paybill Numbers,
- Cash on Delivery (COD): COD is only available within Nairobi CBD . All other orders must be paid before shipment is Done.
- Cash – We accept cash payments for instore Shopping